A set of proven processes

At Dovetail we have extensive experience and a track record of excellence in implementing payments solutions for a wide variety of clients. This has resulted in a strong set of proven, streamlined processes, designed to get our clients to market as quickly as possible with minimal risk. With the rich business and technical configuration available for all Dovetail solutions, these processes minimize the need for coding by the client or Dovetail.

A proven streamlined implementation methodology
With all implementation projects starting with one of Dovetail’s best-in-class solutions, the focus is on configuration. The timescale from needs identification to delivery sign-off is far shorter than you might expect.

Systematic innovation and client partnership
With all our solutions based on the Dovetail Transaction Architecture all of our clients continue to benefit from our latest enhancements.

A strong track record of delivery excellence
Dovetail has the ability to handle major transformational change right through to smaller configuration changes.
Add our strong 24×7 help desk for production support, full ITIL incident management and regular service reviews and it’s easy to understand why Dovetail’s proven processes are so important for our clients in delivering advantage.

The Dovetail advantage

…Dovetail brings a structured and well tested implementation approach with deep subject matter expertise and experience to all aspects of a project lifecycle
…A typical go-live in under 12 and sometimes under 6 months with installation, configuration and integration simplified to meet client needs with incremental changes delivered at regular intervals
…Best practice experience from hundreds of implementation projects, a partnership approach and best-in-class pre-configured solutions

Looking for a best-in-class payment solution that can meet your delivery timelines and rapidly deliver value?

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Faster time to go-live…delivered

Background
To ease regulatory pressures, the US division of an Asian bank needed a payment solution live in six months to pass an end of year compliance test

Dovetail delivered
Early confirmation of requirements, storyboarding and involvement of key business decision makers… and a market ready solution in six months.

A delighted client…delivered

Background
A regional European bank needed a solution to address its requirements for SEPA payments and PSD2

Dovetail delivered
A complete solution installed and running onsite in the first few weeks, phase 1 in successful live operation on schedule in 11 months, and a delighted client. Compliance was out of the box and the solution rapidly integrated into the bank’s existing payment infrastructure.