A set of proven processes
Through our experience with multiple projects and implementations we have developed a strong set of market-proven, streamlined processes, all designed to get our clients to market as quickly as possible, taking full advantage of the rich business and technical configuration available to minimize the need for any coding by the client or Dovetail.
With all implementation projects starting with one of Dovetail’s market-ready solutions, the focus is on configuration. The timescale from needs identification to delivery sign-off is, therefore, far shorter than you might expect.
With all our solutions being based on the Dovetail Transaction Architecture all of our clients also continue to benefit from our latest enhancements.
Add our strong post-implementation support of 24×7 help desk availability, full ITIL incident management and regular service reviews and it’s easy to understand why Dovetail’s proven processes are so important for our clients in delivering advantage.
The speed of implementation and success of the project to date validates our decision to pick Dovetail’s solution
One of the main reasons we selected Dovetail is they offer excellent customer support