Dovetail Training Courses

Dovetail offers a suite of hands-on, interactive training courses and programs designed to provide banks and their delivery partners with an effective working knowledge of Dovetail solutions. Examples of available training courses include:

  • Foundation
    Starter course, suitable for all staff. The course introduces attendees to essential areas of Dovetail solution functionality.
  • Foundation Plus
    Super-user course, ideal for testers, senior business analysts and other staff who require an in-depth knowledge of system capability and functionality.
  • Foundation – Train the Trainer
    Equips bank training staff to deliver the Dovetail Foundation Course to bank project and support teams.
  • Administration
    Introduces systems administrators and operators to system maintenance facilities, including security privileges.
Key benefits
  • Improve customer satisfaction
  • Increase employee productivity
  • Maximise internal support effectiveness
  • Complement bank internal training and on-boarding
  • Provide bank partners with appropriate knowledge of Dovetail solutions
  • Leveraging full value of solution capabilities
Designed for a range of resources
  • Banks
  • System Integrators and Consultants
  • Project Managers, Testers, Business Analysts, Architects, SMEs
  • Professional trainers with domain expertise in course delivery, payments, and Dovetail solution set
  • Conducted on-site, hands-on
  • Training provided in a stand-alone, secure environment
  • Certification

New course for the Canadian payments market

As part of its ongoing commitment to the Canadian payments market, Dovetail has introduced a new 2 day training course designed to help users understand payment and settlement systems specific to the Canadian Automated Clearing Settlement System (ACSS).

Interested to book this training course?




Thank you very much for making it a fun, easy way to learn the new system. Really enjoyed this!
North American bank
Training was well structured. Trainer knew his stuff, and everything just flowed.
Canadian bank
Seeing the holistic process really put things into perspective.
Regional bank

Write to us to find out how our Training can deliver advantage for you.